Resume

CAREER DEVELOPMENT

• SageNet
  • Busi­ness Analyst
    • May 2012 — Present
    • Tulsa, OK
  • Net­work Oper­a­tions Cen­ter Engi­neer­ing Coördinator
    • Feb­ru­ary 2011 — May 2012
    • Tulsa, OK
    • Designed, imple­mented & main­tained time-saving & productivity-increasing soft­ware tools & appli­ca­tions for the NOC. The tools dras­ti­cally reduced errors, call time & increased the speed at which spe­cific issues could be diagnosed.
    • Assisted Net­work Engi­neers with trou­bleshoot­ing net­work con­nec­tions from ana­log dialup to T3, inter­fac­ing with ISPs & inter­pret­ing per­for­mance data.
    • Mon­i­tored net­work con­nec­tions for avail­abil­ity & worked with client sites & ISPs to trou­bleshoot & resolve con­nec­tiv­ity issues.
    • Designed and pub­lished aes­thet­i­cally pleas­ing and tech­ni­cally accu­rate net­work processes, oper­a­tions and typolo­gies for our mission-critical oper­a­tions, for use inter­nally as well as by our clients.
  • NOC Ana­lyst
    • Feb­ru­ary 2009 — Decem­ber 2010
    • Tulsa, OK
    • Mon­i­tored net­work con­nec­tions for avail­abil­ity & worked with client sites & ISPs to trou­bleshoot & resolve con­nec­tiv­ity issues.
• AT&T Mobil­ity
  • Cus­tomer Ser­vice Representative
    • May 2008 — Feb­ru­ary 2009
    • Tulsa, OK
    • Worked in Cus­tomer Care, Cus­tomer Reten­tion Team & Tier II Tech­ni­cal Sup­port sup­port­ing wire­less cus­tomers across the United States. Expe­ri­enced in deal­ing with Black­berry email inte­gra­tion, resolv­ing voice/data con­nec­tion issues, prod­uct sup­port & device troubleshooting.
• East­land Bap­tist Church
  • Graph­ics Designer / I.T. Specialist
    • March 2004 — Jan­u­ary 2010
    • Tulsa, OK
    • Designed & pro­duced web­sites, brochures, posters & mul­ti­me­dia pre­sen­ta­tions to sup­port the organization’s events & vision.
• Accel­er­ated Com­puter Solutions
  • Busi­ness Owner and Operator
    • May 2001 — Sep­tem­ber 2009
    • Tulsa, OK
    • Worked with sev­eral cor­po­rate and many home office clients to pro­duce pro­fes­sional, easy to use web­sites that speak to their tar­get audiences.

EDUCATION

Uni­veristy of Tulsa

Bach­e­lor of Sci­ence in Man­age­ment Infor­ma­tion Sys­tems (candidate)

August 2004 — May 2008

Tulsa, OK

4.0 Major Grade Point Average

EXPERTISE

Programming/Web Devel­op­ment — HTML, CSS, XHTML, PHP, MySQL, ASP, MSSQL, Ajax, Smarty, AutoIT, BASH, some Java & Javascript

Oper­at­ing Sys­tems — Ubuntu & Red­Hat Linux, Ubuntu LAMP web server (Linux, Apache, MySQL, PHP), Win­dows 95/98/2000/ME/XP/Vista/7

Soft­ware — Adobe Cre­ative Suite, OpenOffice.org, Microsoft Office, Trac, SVN & var­i­ous open-source soft­ware pack­ages on Win­dows & Linux for graphic design, office pro­duc­tiv­ity & net­work management.