Learning professionals around the world seem to share many of the same struggles, at least on occasion. One of those struggles is understanding the underlying business needs that drive requests for training programs or events. We must do our best to understand the root causes of these requests in order to realize our impact on the business in behavior changes and, ultimately, some form of return on investment.

Read more at https://trainingindustry.com/articles/measurement-and-analytics/getting-to-the-heart-of-the-matter-understanding-training-needs/

An article written by Kenneth Baucum, CPTM

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